Summary
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Jobs
Customer Service Representative
1840%26Company
Muntinlupa, Manila
Seasonal
Description
Job Title: Customer Service Representative
Department: Customer Service
Location: Remote
Employment Type: Project-Based - Full Time
Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone.
Salary: USD 3.75 per hour
Job Summary:
We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.
Requirements
- <li>Fluent, conversational, and natural English proficiency.</li> <li>1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.</li> <li>Excellent verbal & written communication skills with a professional and empathetic demeanor.</li> <li>Strong attention to detail, critical thinking, and problem-solving skills.</li> <li>Typing speed of 20+ WPM.</li> <li>Ability to work independently and manage time effectively.</li> <li>Reliable and punctual.</li>
Qualifications
- <li>Fluent, conversational, and natural English proficiency.</li> <li>1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.</li> <li>Excellent verbal & written communication skills with a professional and empathetic demeanor.</li> <li>Strong attention to detail, critical thinking, and problem-solving skills.</li> <li>Typing speed of 20+ WPM.</li> <li>Ability to work independently and manage time effectively.</li> <li>Reliable and punctual.</li>