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Description
<p>Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented <strong>Order Fulfilment Manager </strong>to join our team in<strong> Cape Town</strong></p>
<p><strong>Join Our Mission at Takealot Fulfilment Solutions | We Are TFS</strong></p>
<p>Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.</p>
<p><strong>Who We're Looking For:</strong></p>
<p>Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.</p>
<p>At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. </p>
<p>This position reports: <strong>Head of Order Fulfilment </strong></p>
<p><strong>Your responsibilities will include:</strong></p>
<ul>
<li>Manage deliveries from dispatch to customer and back across Mr D franchises and contracted couriers (inbound and outbound):
<ul>
<li>Last Mile deliveries to customers</li>
<li>Time in status exception management</li>
<li>Claims</li>
<li>Queries and Complaints</li>
</ul>
</li>
<li>Constantly review existing processes to ensure that they are streamlined and scalable</li>
<li>Establish daily, weekly and monthly performance measures</li>
<li>Identify continues improvement initiatives that will drive improved performance results</li>
<li>Manage team upwards of 20 people</li>
<li>Assembling and analysing daily data in order to manage the experience to the customer</li>
<li>Researching how solutions are being implemented locally and internationally</li>
<li>Using online tools and resources as well as identifying and engaging other information sources</li>
<li>Facilitate system integration with couriers and manage call back compliance of couriers<strong> </strong></li>
<li>Manage and measure all operations in terms of:
<ul>
<li>Quality – Drive overall In Full</li>
<li>Delivery – Drive overall delivery on promise to 98%</li>
<li>Cost – Drive down cost of delivery</li>
</ul>
</li>
<li>Manage volume flow through contracted branches</li>
<li>Manage team 7 days a week</li>
<li>Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers</li>
<li>Manage all complaints and report on them</li>
<li>Exception reporting</li>
<li>Claims Process Management
<ul>
<li>Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvement</li>
<li>Developing and implementing policies, procedures and workflows to streamline claims processing and improve efficiency</li>
</ul>
</li>
</ul>
<p><strong>Skills required:</strong></p>
<ul>
<li>Excellent influencing, persuading, negotiating</li>
<li>Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets</li>
<li>Strong problem evaluation and solution</li>
<li>Good leadership and team development</li>
<li>Excellent people management skills</li>
<li>Critical impact contract and commercial negotiation experience at executive level</li>
<li>Logistics supply chain design and development expertise/tools and techniques</li>
<li>Ability to interpret complex operational environment and implement leading edge, high performance management methodologies</li>
<li>Ability to interview and interact professionally with internal and external people</li>
</ul>
<p><strong>Qualifications & Experience</strong></p>
<ul>
<li>Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce</li>
<li> 7-10 Year Experience in Supply Chain/Logistics</li>
<li>Minimum 3 years’ experience in management role in operations</li>
<li>Sound operational background in dealing with branch / franchise network</li>
<li>Experience of managing customers at a senior level</li>
<li>Succession planning and development of key managers</li>
<li>Change management experience</li>
</ul>
<p><strong>Why Join TFS:</strong></p>
<p><strong>Purpose-driven impact: </strong>Transform lives through logistics innovation<br><strong>Advanced technology:</strong> Work with cutting-edge systems in a fast-paced environment<br><strong>Career growth:</strong> Thrive in an agile space that champions continuous improvement<br><strong>Inclusive culture:</strong> Your unique perspective drives extraordinary results</p>
<p>At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values. </p>
<p><strong>More than just a job, we offer: </strong></p>
<p>A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.</p>
<p>Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.</p>